Updated 15th May 2018
Section 1 – What do we do with your information?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, events, new products and other relevant updates.
Section 2 – Consent
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, and you consent to our collecting this personal information and using it for this reason.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by clicking a specific opt out link in our emails or by contacting us at email@example.com or mailing us at: Renné, The Smithy, Sedbury Stables, Gilling West, Richmond, DL10 5LQ, United Kingdom.
You have the right under the General Data Protection Regulations (GDPR) to see any personal information that we hold for you by making your request in writing and we will provide this information as soon as we can but in any event no later than 28 days from the date of your written request.
You also have the right under GDPR to request that we amend any incorrect information that we hold by making your request in writing and we will update this information as soon as we can but in any event no later than 28 days from the date of your written request.
Lastly you have the right under GDPR to request that we we remove any information that we hold on you by making a written request which we will action and confirm as soon as possible but in any event within 28 days of your written request. We may need to hold some limited information about you to comply with regulatory and legal reasons, this is particularly important where we have been requested to hold information by a legal agency or because you have been a customer and this information is required for accounting reasons.
Section 3 – Disclosure
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Section 4 – Third-Party Services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located at a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Section 5 – Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If we become aware that any of your personal information has been lawfully accessed we will let you know as soon as is practically possible but in any event no later than 72 hours after this is discovered.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Questions and Contact Information
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at firstname.lastname@example.org or by mail at Renné