Terms and Conditions
Welcome to Renné Jewellery – We provide our online services subject to the following conditions.
We try to describe our products as accurately as possible within reasonable limits. However, we do not guarantee that our descriptions on this site are 100% accurate, complete, reliable, current or error-free. If a product is not as described, your sole remedy is to return it to us in unused condition (see Returns Policy below). Unfortunately for hygienic reasons we are not able to accept returns of earrings under any circumstances.
Design, Colour and Size Variation
All of our designs and our beads are handmade and of natural materials and therefore, can contain natural flaws. No two items of jewellery will ever be the same due to availability and colour and size of the beads and stones. This variation is part of the charm of hand-worked and natural materials.
These do not include shipping and handling (see below) and may change without notice this is charged at a flat rate regardless of weight or item.
Shipping & Handling
We are usually able to despatch orders within ten to fifteen working days of receipt of payment. This may be longer for custom made items or during holiday period.
All jewellery items will be posted within the UK using Royal Mail Special Delivery (Signed For) delivery with 1st Class postage. All shipping charges are calculated based on a flat rate regardless of the weight of each order or items bought – £6.00. This option includes compensation for loss or damage up to £250.
We currently do not charge VAT on our items.
With some exceptions, all items may be returned to us for full refund (excluding shipping & handling charges); provided that this is done within 15 working days and the goods are in their original packaging. Returns after this date are at our discretion. The exceptions are: special orders and earrings.
Defective goods may be returned for exchange or full refund, provided that they are returned to us within 15 working days of receipt and in their original packaging.
No returns are accepted WITHOUT OUR PRIOR AUTHORISATION by phone or email.
We accept payment by PayPal for all major credit and debit cards. We also accept cheques drawn in sterling on any U.K. branch of any bank, but, except for authorised customers, the goods will not be sent until the cheque has been cleared, a process which can take up to 10 days.
By creating a password, you protect your information from unauthorised access. Please choose a password which is between six and ten characters long. It can be alpha only, numeric only, or a mixture of these. It should be something which you can easily remember. If you use this site, you are responsible for maintaining the confidentiality of both your account information and your password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.
Our Privacy Pledge
It is our policy to respect your internet privacy. Renné Jewellery does not sell its customer lists to any third party organisations.
When visiting www.rennejewellery.co.uk or sending emails to us, you are communicating with us electronically and you consent to receive communications from us electronically.
Trademarks & Copyright
“Renné Jewellery” is a trade name it may be used in the U.K. solely by our authorised licensees. Any unauthorised use of this name is not permitted.
All of our jewellery is original contemporary design and is subject to copyright law. Our original bead designs are copyright by both Renné Jewellery and by the respective makers. Copies of any such copyright-protected beads or designs may not be made for commercial use without permission.
All images and text on our website are copyright. They may not be reproduced for commercial use without our express permission. The compilation of all content on this site is the exclusive property of Renné Jewellery and is protected by copyright law. All software on this site is the property of Renné Jewellery or its suppliers and is protected by copyright law.
Renné Jewellery grants you a limited licence to access and make personal use of this site. You must not download (other than printed pages for personal reference) or make commercial use of or modify it, or any part of it, except with our express written permission.
Renné Jewellery makes no representations or warranties concerning the operation of this site, nor the content, materials or products displayed on it. Use of this site is at your sole risk.
We do not warrant that e-mail or other communications from this site are free of viruses or other harmful components and we will not be liable for any damages of any kind arising from use of this site.
By visiting www.rennejewellery.co.uk you agree that the laws of Great Britain, without regard to principles of conflict of laws, will govern both these Terms and Conditions and any dispute of any sort which might arise between you and Renné Jewellery concerning the use of this site.
We reserve the right to make any changes without notice, to our website, policies and these Terms and Conditions at any time.
Our Contact Information
Caring for Sterling Silver Jewellery
Silver can tarnish over time however silver that is regularly worn generally needs less care. Always keep your silver jewellery in a cool, dry place away from the bathroom and condensation. Apply any perfume or lotion before putting your jewellery on and always remember to take off before showering, sleeping and swimming.
We have a variety of polishes available to use on your sterling silver pieces including a silver dip and a cloth which can take away any tarnishing on the surface.
Caring for Semi-Precious Gemstones
Do not clean with any chemicals or solvents, precious stones are a natural material and have porous surfaces. Be careful not to hit or knock against any hard surfaces, keep wrapped in a Renné jewellery pocket or clutch for best protection.
Caring for Gold Plated Jewellery
Our 18 carat gold plated jewellery is more delicate than our sterling silver collection. Please take this into consideration when wearing and storing your gold plated pieces. Gold plating is a layer of 18 carat gold over sterling silver which in time can wear away. Avoid bringing your jewellery into contact with perfumes and lotions or swimming, take your jewellery off before showering and sleeping. We advise to store your collection in one of our handmade velvet pockets or clutches to ensure they are fully protected.
Please note we do offer a replating service, for more information email us email@example.com